01 · Problem & users
- What work starts the process?
- Which users and roles take part?
- Which steps fail or are repeated?
- What exceptions do you handle?
Free planning worksheet
You do not need a technical specification to start. Prepare the operational facts that help you—and any vendor—decide whether buying, integrating or building makes sense.
Choose a baseline your team can actually measure: fewer corrections, less repeated data entry, quicker order confirmation, or fewer missing documents. Record the starting point before estimating improvement.
Bring anonymized sample records and descriptions to the first discussion. Do not transmit personal medical records, passwords, access tokens or customer financial data through a marketing form.
Use this as a prompt sheet, not as a security assessment or contractual requirements document.